Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, accessories, and packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at arboledagonzalezd@icloud.com before sending any item back. If your return is accepted, we will provide instructions on how and where to send your package. Do not send returns to the address shown on the original package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted.

Damages, Defects, and Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at arboledagonzalezd@icloud.com with your order information and photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, perishable goods, personal care products, hazardous materials, flammable liquids or gases, and gift cards. Please contact us if you have questions about whether your item is eligible for return.

Exchanges

If you would like a different item, color, or variation, contact us first. When applicable, the quickest option may be to return the original item and place a new order after the return has been approved.

Return Shipping

Return shipping costs may depend on the reason for the return. If an item arrives damaged, defective, or incorrect, contact us before returning it so we can provide the appropriate instructions. For other eligible returns, any applicable return shipping costs will be communicated before the return is authorized.

Refunds

We will notify you after the returned item has been received and inspected and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If you have any questions regarding a return or refund, contact us at arboledagonzalezd@icloud.com.